Support for the Qiwralink app — tracking, payments, and account management.
For any issue not resolved below, email us and we'll respond within 24 hours.
If a payment was charged but your order wasn't confirmed, email us your order reference and we'll resolve it within 1 business day.
To request account deletion or a copy of your data, email us with the subject line Account Deletion Request.
Open the Qiwralink app, tap the Dashboard tab, and select your tag. You will see scan alerts and any location the finder chose to share during a message or call — location is never captured on scan alone.
Check your email (including spam). If no email arrived within 10 minutes, contact us at hello@qiwralink.com with your order details and we'll confirm manually.
Email hello@qiwralink.com within 14 days of purchase with your order ID. Refunds are processed within 5–10 business days.
Go to Profile → Settings → Delete Account inside the app, or email hello@qiwralink.com with the subject "Account Deletion Request".
Force-close and reopen the app. If the issue persists, email hello@qiwralink.com describing what happened and we'll investigate.